Welcome to Rawlicious Delicious, where eating is an experience!
Welcome to the website of Rawlicious Delicious Pty Ltd (ABN 77 656 999 389) (“we“, “us“, “Company“ or “Rawlicious Delicious”), a specialist raw and vegan dessert business.
This website is located on the web via the domain https://rawliciousdelicious.com.au/ and includes all of the files located in that domain (“this site“).
By accessing this site, you agree to be bound by these Terms and Conditions (“Website Terms and Conditions“). These Website Terms and Conditions constitute a binding agreement between you and Rawlicious Delicious Pty Ltd and govern your use of this site.
As part of these Website Terms and Conditions, your use of this site is also subject to our Privacy Policy (located at https://rawliciousdelicious.com.au/privacypolicy/), which is incorporated by reference into these Website Terms and Conditions.
Prohibited conduct
Your use of this site is subject to the rules set out in Schedule 1 below.
Violations of these Website Terms and Conditions
Without limiting any other remedies available to Rawlicious Delicious at law or in equity, Rawlicious Delicious Pty Ltd reserves the right to, without notice:
You indemnify and hold harmless Rawlicious Delicious and its officers, employees, agents, consultants, licensors, partners and affiliates from and against any losses, liabilities, costs, expenses or damages (including actual, special, indirect and consequential losses or damages of every kind and nature, including all legal fees on a solicitor-client basis) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):
any material or information that you submit, post, transmit or otherwise make available through this site;
your use of, or connection to, this site; or
your negligence or misconduct, breach of these Website Terms and Conditions or violation of any law or the rights of any person.
In order to place an order through this site, you must agree to these Website Terms and Conditions and provide Rawlicious Delicious with:
a valid email address;
accurate billing and contact information (including your street address and the name and telephone number of your authorised billing contact and administrator); and
any other information that may be required by Rawlicious Delicious during the order process.
You represent and warrant to Rawlicious Delicious that all information provided to Rawlicious Delicious by you, including the information provided by you through the order process, is true and not misleading and does not violate any applicable law or regulation or any person’s intellectual property or other rights.
By placing an order through this site, you make an irrevocable offer to us to purchase the products you have selected pursuant to these Website Terms and Conditions. Information contained in this site constitutes an invitation to treat only. No information in this site constitutes an offer by us to supply any product to you – however, Rawlicious Delicious will endeavour to supply your selected products to you.
We will not commence processing any order made through this site unless and until:
payment for the order has been received by us in full; and
the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.
We reserve the right at our discretion to:
at any time prior to your order being accepted in accordance with these Website Terms and Conditions, cancel all or part of your order; and
at any time:
Acceptance of each order will take place if and when Rawlicious Delicious either:
provides the products to you, at the time at which Rawlicious Delicious commences providing the products; or
notifies you in writing that your order has been accepted, at the time at which such notification is sent by Rawlicious Delicious.
Rawlicious Delicious is based on Gold Coast, Queensland.
As we are located in Regional Australia, we have a limited network of courier partners available. We do most of our deliveries ourselves, with our own refrigerated vehicle. We do however, also use third-party couriers, mostly Cool Couriers. In case of using third-party couriers, once we have received your order, we will process it as promptly as possible, then delivery it to the third-party courier, and they will deliver your order within their own delivery times and dates. As your delivery is handled by third-party couriers, we cannot take any responsibility or control over the delivery dates and times.
We operate in two zones:
Local Deliveries to Gold Coast & Surroundings are delivered within 2-3 days of us receiving your order. Delivery times and dates can be negotiated.
Other areas include Queensland from Mackay to Brisbane. New South Wales and Victoria. Please contact us in regard to your specific location. For other areas we also use third-party couriers, and our delivery schedule depends on them. We cannot offer weekly deliveries for locations over 200km from us, nor can we offer deliveries within 2-3 days from when orders are placed.
When placing your order you will be asked to choose a preferred delivery date and time. We will try to accommodate to these requests as much as possible, but make no warranty in respect to delivery of those times and dates.
If we are not able to process your order for the delivery date preferred, your order will be sent out on the next available day. As much as we want you to receive your treats on your preferred day, we cannot guarantee or ensure delivery times and dates will be the ones that you choose. The date you choose will be only an estimate.
Further, we cannot guarantee a specific delivery time for your order. Most commonly your treats will be delivered to business addresses prior to 5:00pm and residential addresses prior to 7:00pm on the date of delivery.
Your order will be delivered to the address provided by you as the specified delivery address. Please make sure the address is correct in order for the goods to reach the intended recipient. Any missing or incorrect information could cause delays or non-delivery.
If we are not able to deliver your order due to missing information or incorrect address and your order is returned to us, we cannot resend and/or replace your treats (due to perishable nature of the product). In the event that the goods need to be resent or replaced, then additional fees will apply and will be handled on case-by-case basis.
If the provided address for your delivery is in a building or complex which is security-protected or gated, it is your responsibility to provide access to the courier to hand over the delivery and to make sure recipient is available to accept the goods. If the courier cannot access the building, the recipient is not available and/or there is no safe place to leave the parcel, then your order will be deemed undeliverable. We cannot be held liable for any undeliverable items.
We want your treats to arrive in the freshest possible condition. Raw treats are a delicate and perishable product, they can be affected by hot temperatures especially during summer months. Please make sure someone is present to accept the delivery as treats left outside are more likely to be damaged by the heat. If you have placed an order, and know you will need to go out, please leave an esky or a cooler bag with ice outside for the courier to safely leave your order in.
We cannot take any responsibility for your order if no one is present at the delivery address to accept your parcel.
It is your responsibility to:
We will NOT be responsible for:
We are committed and give our best to make your Rawlicious Delicious experience happy and worry-free. Thus, if you have any concerns or questions, please contact us.
Rawlicious Delicious reserves the right to change the prices for products displayed on this site at any time before you place an order.
Unless otherwise expressly stated, all amounts payable through your use of this site are expressed to be inclusive of GST. For these purposes, the term “GST“ has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Payment for orders placed through this site may be made:
by credit card processed online using a secure Third Party payment gateway (“Third Party Payment Gateway”);
using a Third Party Payment Gateway account;
via Paypal; or
via AfterPay.
Rawlicious Delicious may use Third Party Payment Gateways for its secure online payment transactions. Payments made through a Third Party Payment Gateway are subject to that Third Party Payment Gateway’s own terms and conditions and privacy policy, links to which are provided from the Third Party Payment Gateway checkout pages.
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to any Third Party Payment Gateway, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing address).
It is not necessary to have a Third Party Payment Gateway account in order to make a purchase on this site. The Third Party Payment Gateway will also accept all major credit and debit cards. Please note that in some cases, we may be unable to accept credit cards issued by banks outside of Australia. Rawlicious Delicious does not charge additional transaction fees for paying by credit card.
Rawlicious Delicious uses the third-party PayPal and AfterPaypayment gateways provided by PayPal Australia Pty Limited (ABN 93 111 195 389) and Afterpay Australia Pty Ltd (ACN 169 342 947) for their secure online payment transactions. Payments made through PayPal and/or AfterPayare subject to those provider’s own terms and conditions and privacy policy, links to which are provided from the PayPal and AfterPaycheckout pages.For more information about PayPal and AfterPay, see the PayPal website(http://www.paypal.com.au) and AfterPay website (https://www.afterpay.com).
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to PayPal and/or AfterPay, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing address).
While our Third Party Payment Gateway provider and our website hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorised manner by any person other than Rawlicious Delicious.
Rawlicious Delicious may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as Rawlicious Delicious considers appropriate at its discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund, unless otherwise agreed herein or in writing by Rawlicious Delicious (at its sole discretion).
Refunds will not be available in any other circumstances, except as otherwise set out herein. If you are not satisfied with any treats you receive from us, you may be entitled to a replacement as set out below.
If you are not satisfied with any treats that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.
In these Website Terms and Conditions, the term “Proprietary Content“ means:
this site;
all of its content (including all of the text, graphics, designs, software, data, sound and video files and other information contained in this site, and the selection and arrangement thereof); and
all software, systems and other information owned or used by Rawlicious Delicious in connection with the services offered through this site (whether hosted on the same server as this site or otherwise).
All Proprietary Content is the property of Rawlicious Delicious or its licensors (as applicable) and is protected by Australian and international copyright laws. You must not reproduce, transmit, republish or prepare derivative works from any of the Proprietary Content, except as expressly authorised by these Website Terms and Conditions or with the prior written consent of Rawlicious Delicious or other copyright owner (as applicable).
You may download and print out content from this site only for your own personal and non-commercial use and provided that you do not remove or modify any copyright, trademark or other proprietary notices.
Rawlicious Delicious’ name and logo is the intellectual property of Rawlicious Delicious Pty Ltd. The look and feel of this site (including all button icons, scripts, custom graphics and headers) are the trademarks, service marks and/or trade dress of Rawlicious Delicious Pty Ltd. These trademarks, service marks and trade dress may not be used, copied or imitated, in whole or in part, without the prior written consent of Rawlicious Delicious Pty Ltd.
If you believe that our site contains any material that infringes upon any copyright that you hold or control, or that users are directed through a link on this site to a third party website that you believe is infringing upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing. Such notification should identify the works that are allegedly being infringed upon and the allegedly infringing material and give particulars of the alleged infringement. In response to such a notification, we will give a written notice of a claim of copyright infringement to the provider of the allegedly infringing material. If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action.
This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. Rawlicious Delicious extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
Rawlicious Delicious uses cookies in order to:
In some cases, third parties may place cookies through this site. For example:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAWLICIOUS DELICIOUS AND ITS OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, PARTNERS AND AFFILIATES EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) IN RELATION TO THIS SITE AND ANY SERVICES PURCHASED OR OBTAINED THROUGH THIS SITE, INCLUDING ANY IMPLIED WARRANTY/GUARANTEE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
This site is provided strictly on an “as is“ basis. To the maximum extent permitted by law, Rawlicious Delicious and its officers, employees, agents, consultants, licensors, partners and affiliates make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of this site or any of its content, and in particular do not represent, warrant or guarantee that:
the use of this site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;
this site will meet your requirements or expectations;
anything on this site, or on any third-party website referred or linked to in this site, is reliable, accurate, complete or up-to-date;
the quality of any services, products, information or other material purchased or obtained through this site will meet any particular requirements or expectations;
errors or defects will be corrected; or
this site or the servers that make it available are free of viruses or other harmful components.
To the maximum extent permitted by law, Rawlicious Delicious and its officers, employees, agents, consultants, licensors, partners and affiliates exclude all liability to you or any other person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill) arising directly or indirectly out of, or in connection with, these Website Terms and Conditions or the use of this site by you or any other person.
To the maximum extent permitted by law, Rawlicious Delicious and its officers, employees, agents, consultants, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies (the choice of which is to be at Rawlicious Delicious‘ sole discretion):
to the following:
You agree that your use of this site is at your own discretion and risk. You agree to release Rawlicious Delicious and its officers, employees, agents, consultants, licensors, partners and affiliates from any claim, demand or cause of action that you may have against any of them arising from these Website Terms and Conditions or the use of this site by you or any other person. Rawlicious Delicious may plead this release as a bar and complete defence to any claims or proceedings.
To the maximum extent permitted by law, and without limiting any other provision of these Website Terms and Conditions, Rawlicious Delicious excludes liability for any delay in performing any of its obligations under these Website Terms and Conditions where such delay is caused by circumstances beyond the reasonable control of Rawlicious Delicious, and Rawlicious Delicious shall be entitled to a reasonable extension of time for the performance of such obligations.
In these Website Terms and Conditions, the following rules of interpretation apply:
headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Website Terms and Conditions;
these Website Terms and Conditions may not be construed adversely against Rawlicious Delicious solely because Rawlicious Delicious prepared them;
the singular includes the plural and vice-versa;
a reference to a “person“ includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and
the meaning of general words is not limited by specific examples introduced by “including“, “for example“, “in particular“ or similar expressions.
Rawlicious Delicious may provide any notification for the purposes of these Website Terms and Conditions by email and/or by adding the notification into your user control panel.
Except as specifically provided in these Website Terms and Conditions, each party must bear its own legal, accounting and other costs associated with these Website Terms and Conditions.
You may not assign, transfer, or sub-contract any of your rights or obligations under these Website Terms and Conditions without Rawlicious Delicious‘ prior written consent.
Rawlicious Delicious may assign, transfer or sub-contract any of its rights or obligations under these Website Terms and Conditions at any time without notice to you.
Waiver of any power or right under these Website Terms and Conditions must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by Rawlicious Delicious to act with respect to a breach by you or others does not waive Rawlicious Delicious‘ right to act with respect to that breach or any subsequent or similar breaches.
The provisions of these Website Terms and Conditions are severable and, if any provision of these Website Terms and Conditions is held to be illegal, invalid or unenforceable under present or future law, such provision may be removed and the remaining provisions shall be enforced.
Rawlicious Delicious reserves the right to amend these Website Terms and Conditions and any other policy on this site at any time in its sole discretion and any such changes will, unless otherwise noted, be effective immediately. Your continued usage of this site will mean you accept those amendments. We reserve the right, without notice and at our sole discretion, to change, suspend, discontinue or impose limits on any aspect or content of this site or the services offered through this site.
You may only vary or amend these Website Terms and Conditions by written agreement with Rawlicious Delicious.
These Website Terms and Conditions will be governed in all respects by the laws of Queensland. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.
use any device, routine or software that interferes, or attempt to interfere, with the proper working of this site;
engage in any action that requires, or may require, an unreasonable or excessively large load on our infrastructure;
use this site to decipher passwords or security encryption codes, transmit any worms, viruses or Trojan horses, transfer or store illegal, threatening or obscene material or otherwise violate the security of any computer network;
use this site to violate any applicable local, state, national or international law, to engage in any misleading or deceptive online marketing practices or for any fraudulent or malicious purposes;
use any spider, robot or search/retrieval application or any screen scraping, data mining or similar data gathering device, process, program or means to access, retrieve or index any portion of this site;
use this site by any automated means;
use this site to transmit junk mail, spam or chain letters or pyramid schemes or engage in other flooding techniques or mass distribution of unsolicited email;
access, retrieve or index any portion of this site for use in constructing or populating any database that is searchable online or for the purpose of soliciting or sharing reviews;
interfere with the display of any advertisements appearing on or in connection with this site;
reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat any of the material contained on this site;
reproduce, duplicate, copy or store any of the material appearing on this site other than for your own personal and non-commercial use;
falsely imply that any other website is associated with this site;
do anything that leads, or may lead, to a decrease in the value of Rawlicious Delicious‘ intellectual property rights in this site;
use or exploit any of the material appearing on this site for, or in connection with, any business or enterprise (whether for profit or otherwise), including any business or enterprise that is in competition with this site;
release to the public any news release, advertising material, promotional material or any other form of publicity or information relating to Rawlicious Delicious without Rawlicious Delicious‘ prior written consent; or use this site to transmit any information or material that is, or may reasonably be considered to be:
Welcome to Rawlicious Delicious, where eating is an experience!
Welcome to Rawlicious Delicious, where eating is an experience!
